Privacy Policy

Overview

HandleHQ (“we”, “us”, “our”) provides AI-powered customer message handling for businesses. This policy explains what data we collect, how we use it, and how we protect it. By using HandleHQ, you agree to the practices described here.

What we collect

We collect the following categories of information:

• Business contact information — name, email address, and business details provided when you sign up or contact us.
• Customer message content — messages sent by your customers via WhatsApp or email that are routed through HandleHQ for AI processing and ticket creation.
• Ticket data — structured information extracted from customer conversations (e.g. names, request types, budgets) stored in your account dashboard.
• Usage data — basic analytics about how your account uses the platform (conversation volume, response times, channel activity).

How we use it

• To provide the HandleHQ service — processing messages, creating tickets, and delivering responses.
• To configure and improve your AI agent based on the business information you provide.
• To communicate with you about your account, updates, and support requests.
• To monitor system health and diagnose technical issues.

We do not sell your data or your customers’ data to third parties. We do not use your data to train AI models without your explicit consent.

Third-party services

HandleHQ uses the following third-party services to operate. Each has its own privacy policy:

• OpenAI — processes message content to extract structured data and generate AI responses. OpenAI Privacy Policy →
• SendGrid (Twilio) — handles inbound and outbound email routing. Twilio Privacy Policy →
• Meta (WhatsApp Cloud API) — receives and sends WhatsApp messages on your behalf. Meta Privacy Policy →

Data storage and retention

Your data is stored on a cloud VPS with SSL encryption in transit and at rest. Ticket and conversation data is retained for as long as your account is active. You may request deletion of your data at any time by contacting us.

Your rights

Depending on your location, you may have rights under applicable data protection law (including GDPR, PDPA, and similar frameworks) to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.

To exercise any of these rights, email us at hello@handlehq.net. We will respond within 30 days.

Cookies

The handlehq.net marketing site does not use tracking or advertising cookies. The client dashboard (app.handlehq.net) uses session cookies solely for authentication purposes.

Changes to this policy

We may update this policy as the product evolves. Material changes will be communicated by email to active account holders. The “last updated” date at the top of this page reflects the most recent revision.

Contact

Questions about this policy or your data? Reach us at hello@handlehq.net.