Use case: Catering businesses

Customer messages, handled for your catering business

Answer enquiries, collect details and prepare replies, with guardrails for your business. Tested in English, Roman Urdu and Urdu.

What gets in the way

Enquiries arrive while you are catering

Guests may ask about availability, dates, menus, pricing or service options while your team is coordinating an event.

Every event has details to collect

Head counts, dietary requirements, venue details and event timing can be spread across several messages and easy to miss.

Important threads get buried

Switching between messages and separate notes makes it harder to find the full conversation and prepare a useful response.

How HandleHQ helps

Collect enquiry details

HandleHQ greets customers, asks the right questions and collects the information included in each enquiry.

Tested languages

The assistant is tested in English, Roman Urdu and Urdu. Other languages may work, but they are not tested or promised.

Keep replies within guardrails

The assistant is instructed not to quote prices it has not been given or promise stock it cannot confirm, so still check its replies.

An example conversation

Illustration Email

Hi, do you cater for office events?

Thanks for your email. I can collect the details for the team. How many guests are you expecting?

Around 40 people. We would also need a vegetarian option.

Thanks. What date are you considering, and is there a preferred serving time?

We are thinking about the 18th, with lunch served at noon.

Thank you. To recap: lunch for around 40 guests on the 18th at noon, with a vegetarian option. Once you confirm, I’ll pass this to the team, and a person will reply about availability and price.

An illustration only, not a real customer. Email is the only live channel today. WhatsApp is next, with no launch date yet.

Questions

Does HandleHQ support catering businesses?

HandleHQ comes with 30 intake templates, 24 of them business-specific, and you pick yours in Settings. If you are not sure which one fits, email hello@handlehq.net.

Will it promise something outside our catering policies?

The assistant is instructed not to quote prices it has not been given, promise stock or availability it cannot confirm, or commit you to anything. It is still an AI, so supervise its replies.

Do we have to write every reply from scratch?

No. Alongside the summary, HandleHQ prepares a draft reply that you can edit in the portal, copy and send from your own email.

Can customers message through WhatsApp now?

Not yet. Email is the only live channel today. WhatsApp is the next channel HandleHQ is working on, with no launch date yet. Instagram and website chat are not yet available.

Early access

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