Use case: Courier and parcel services

AI customer-message support for couriers

Collect customer details, summarize conversations and draft replies for your team.

What gets in the way

Tracking questions can interrupt the day

Customers may write for a tracking update, delivery status or the location of a parcel while your team is coordinating collections and deliveries.

Delivery instructions need the right details

Missed collection details, incomplete addresses and unclear delivery instructions can make every message harder to resolve.

Failed deliveries create follow-up work

When a parcel cannot be delivered, customers may ask about the next step, whether to reschedule or what information is needed to try again.

How HandleHQ helps

Collect customer details in one ticket

HandleHQ greets customers, asks relevant questions and gathers the information your team needs in a ticket.

Prepare a reply for your team

HandleHQ adds an AI summary, a headline and a drafted reply to each ticket, which your team can edit, copy and send from your own email.

Guardrails for your business type

Owners pick their intake template in Settings. The assistant is instructed not to promise anything it cannot confirm, so owners should still check its replies.

An example conversation

Illustration Email

Hi, can you tell me where my parcel is?

I can collect the details for the team. Could you share your tracking number?

It is TRK-4821. The sender said it would arrive yesterday.

Thanks. I’ll pass your tracking number to the team so they can check the delivery status.

Please also check whether it needs to be collected from a depot.

I’ve added that question. To recap: tracking number TRK-4821, expected yesterday, and you would like to know if it needs collecting from a depot. A member of the team will reply to you.

An illustration only, not a real customer. Email is the only live channel today. WhatsApp is next, with no launch date yet.

Questions

Can HandleHQ handle messages in different languages?

The assistant is tested in English, Roman Urdu and Urdu. Other languages may work, but they are not tested or promised.

Can I review customer messages and replies in one place?

Yes. You can read the full conversation inside the ticket, with an AI summary and a drafted reply you can edit, copy and send from your own email.

Is WhatsApp available for courier businesses now?

Not yet. Email is the only live channel today. WhatsApp is the next channel HandleHQ is working on, with no launch date yet. Instagram and website chat are not yet available.

How does setup work?

No code is needed. After payment, your welcome email gives you your own HandleHQ address with Gmail and Outlook steps, and you forward your business support email to it yourself. There is no setup call.

Early access

Apply for early access

Use Get early access to apply. Every plan has a one-time $20 setup fee, charged after your application is approved. The 7-day free trial starts once the fee is paid.

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