Use case: Florists

AI replies for florists, tested in English, Roman Urdu and Urdu

HandleHQ greets customers by email, collects details and drafts replies for your florist team to review.

What gets in the way

Too many details in one message

Customers may ask about the date, budget, bouquet size, flower preferences and delivery address in the same email.

Availability must be checked carefully

A request for same-day flowers, a particular variety or a large bouquet may need a stock check before anything is confirmed.

Important details get buried in long threads

Staff can spend time searching back through emails for dates, addresses and wording before drafting a useful response.

How HandleHQ helps

Answer florist customers at any hour

When a customer email arrives, the assistant replies automatically, at any hour. It is tested in English, Roman Urdu and Urdu.

Keep price and stock answers within guardrails

Each business type comes with guardrails, so the AI does not quote prices it has not been given or promise stock it cannot confirm.

Keep customer details with the drafted reply

Each ticket includes the collected details, an AI summary, a headline and a reply already drafted for your team.

An example conversation

Illustration Email
Hi, do you have roses available for delivery on Friday?
I can pass this to the team to check. Which city should the flowers go to?
I need them delivered to Central District.
Thanks. Are you considering a hand-tied bouquet or a vase arrangement?
A hand-tied bouquet, please. What sizes are available?

An illustration only, not a real customer. Email is the only live channel today. WhatsApp is next, with no launch date yet.

Questions

Can I set HandleHQ up for a florist?

HandleHQ comes with 30 pre-configured business types, and you pick yours in settings. If you are not sure which one fits, email hello@handlehq.net.

Can it learn the florist’s hours, prices and policies?

Yes. You can store your hours, prices and policies in the portal. When a question closely matches a stored fact, the assistant answers with that fact, and other questions become tickets for a person. Matching works on topic and wording, so a differently worded question may not match.

Can customers be answered in different languages?

The assistant is tested in English, Roman Urdu and Urdu. Other languages may work, but they are not tested or promised.

Is WhatsApp available now?

Not yet. Email is the only live channel today. WhatsApp is the next channel HandleHQ is working on, with no launch date yet. Instagram and website chat are not yet available.

Early access

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