Use case: Guesthouses

Guesthouse messages answered, organized, and ready for review

Collect guest details, organize enquiries, and prepare replies for your team to review. Tested in English, Roman Urdu and Urdu.

What gets in the way

Late-night arrival enquiries

Guests may ask about late check-ins or arrival details after the desk has stopped answering messages, leaving urgent questions for the next day.

The same questions keep coming back

Repeated requests for directions, check-in information, house rules, and arrival times can take time away from looking after guests.

Important details buried in threads

Across multiple inboxes, it can be difficult to find the guest’s full exchange, collect the requested information, and see what still needs attention.

How HandleHQ helps

Handle late-night guest messages

When a guest email arrives, the assistant replies automatically, at any hour, even late at night.

Collect guest details with guardrails

The assistant greets guests, asks follow-up questions, and collects their details. It is instructed not to promise anything it cannot confirm.

Start with a reply ready to review

Each ticket includes a summary and a drafted reply, which you can edit, copy and send from your own email.

An example conversation

Illustration Email

Hi, could I check in at 11pm tonight?

I can pass that to the team. May I have your booking name and expected arrival time?

It’s under Shah. We’re hoping to arrive around 11:15pm.

Thank you. To confirm: booking under Shah, arriving around 11:15pm tonight. Is that right?

Yes, that’s right. Is there parking nearby?

Thanks. I’ve passed your arrival time and parking question to the team, and a person will reply to confirm.

An illustration only, not a real customer. Email is the only live channel today. WhatsApp is next, with no launch date yet.

Questions

Can I set HandleHQ up for a guesthouse?

HandleHQ comes with 30 intake templates, 24 of them business-specific, and you pick yours in Settings. If you are not sure which one fits, email hello@handlehq.net.

Can HandleHQ handle WhatsApp messages?

Not yet. Email is the only live channel today. WhatsApp is the next channel HandleHQ is working on, with no launch date yet. Instagram and website chat are not yet available.

Does setup require technical work?

No code is needed. After payment, your welcome email gives you your own HandleHQ address with Gmail and Outlook steps, and you forward your business support email to it yourself. There is no setup call.

How does the free trial work?

Every plan has a one-time $20 setup fee, charged after your application is approved. The 7-day free trial starts once the fee is paid. Cancel during the trial and the subscription is never billed.

Early access

Apply for early access

Use Get early access to apply. Every plan has a one-time $20 setup fee, charged after your application is approved. The 7-day free trial starts once the fee is paid.

Get early access