Use case: Physiotherapy clinics

AI message handling for physiotherapy clinics

Summaries, reply drafts and ticket management for physiotherapy enquiries.

What gets in the way

Patient questions arrive at different times

An enquiry about an appointment, treatment availability or clinic hours may arrive after the receptionist is busy or the clinic is closed.

Important details are scattered across messages

A patient's name, symptoms, preferred appointment time and contact details can be spread across several messages and easy to overlook.

Writing replies takes time

Front-desk staff may spend part of each day searching through threads, checking clinic information and writing routine responses from scratch.

How HandleHQ helps

Answer enquiries as they arrive

HandleHQ replies automatically when a patient email arrives. It is tested in English, Roman Urdu and Urdu.

Start each ticket with the details filled in

Once the patient confirms their details, HandleHQ creates a ticket with them, plus an AI summary, a headline and a reply draft for the team to review.

Keep answers aligned with clinic information

The clinic can store its hours, prices and policies. When a question closely matches a stored fact, the assistant replies with that fact. Other questions become tickets for a person to review.

An example conversation

Illustration Email

Hello, could I book an appointment for physiotherapy next week?

I can pass that to the clinic team. Which area needs treatment, and what day and time would you prefer?

I've had lower-back pain for a few weeks. Monday or Tuesday afternoon would suit me.

Thank you. I've noted the lower-back concern and your Monday or Tuesday afternoon preference for the clinic team to review.

Should I bring any medical records or wear particular clothing?

The clinic team will confirm any preparation and what to bring when it follows up about the appointment.

An illustration of a typical exchange, not a real customer. Email is the only live channel today. WhatsApp is next, with no launch date yet.

Questions

Is physiotherapy clinic a supported business type?

HandleHQ has 30 pre-configured business types, each with its own guardrails. You pick your business type in settings.

Can HandleHQ currently receive WhatsApp messages?

Not yet. Email is the only live channel today. WhatsApp is the next channel HandleHQ is working on, with no launch date yet. Instagram and website chat are not yet available.

Will it reply in the language my patients use?

The assistant is tested in English, Roman Urdu and Urdu. Other languages may work, but they are not tested or promised.

How does a clinic get started?

The clinic fills out a short application. Once it is approved, the clinic pays the one-time $20 setup fee, and the 7-day free trial starts after that.

Early access

Put HandleHQ on your business email

Apply for early access. Every plan has a one-time $20 setup fee, paid after approval, and a 7-day free trial that starts once the fee is paid.

Get early access