Your customers message at 2am. We’ve got it.
HandleHQ replies to customer email as it arrives, in English, Roman Urdu or Urdu, and asks for whatever is missing. By the time you open the shop, there’s a tidy ticket waiting with everything your team needs.
Works for 30 kinds of businesses · see a sample inbox
How it works
Three steps. Zero new habits.
No code, no call, nothing for your team to learn. Setup is self-serve: forward your support email to your HandleHQ address, then it just runs.
Forward your inbox
After payment, your welcome email gives you your own HandleHQ address with Gmail and Outlook steps. Forward your support email to it. No call, no code. WhatsApp is the next channel.
The AI takes the night shift
It greets customers, asks for missing details, recaps them, and creates a ticket once the customer confirms. It is instructed not to quote prices it hasn’t been given or promise anything on your behalf.
You get a tidy ticket
Every detail filled in, with an AI summary, a headline, and a reply already drafted for you. Edit the draft, send it from your own email, close the ticket.
Your dashboard
Everything in one calm place
- Every conversation becomes a structured ticket with the customer’s name, request type, and details already filled in. No manual data entry.
- AI summaries and headlines tell you what happened at a glance, so nobody reads long threads or switches between apps.
- A reply is already drafted in the customer’s language, ready to edit, copy, and send from your own email.
- Set an assignee, add internal notes, and move tickets through New, In review, Actioned and Closed.
What’s included
More of what you get, right now
Everything in this section works today.
Replies at any hour
The assistant answers customer email as it arrives, including at 3am, so nobody waits for you to open.
English, Roman Urdu and Urdu
The assistant replies in the language the customer writes in. It is tested in English, Roman Urdu and Urdu. Other languages may work but are not promised.
Instructions per business type
The AI is instructed not to quote prices it hasn’t been given, promise stock it can’t confirm, or commit you to anything. It is still an AI, so supervise its replies.
Full conversation history
Read every message exchange right inside the ticket. No switching apps or digging through threads.
Organised tickets
Change status, priority, assignee and tags, add internal notes, update several tickets at once, and export to CSV.
Dashboard analytics
See ticket volume, outcomes, reply speed, request types, workload and backlog. On Growth, Premium and Enterprise.
Answers your customers’ real questions, from your own business facts
Add your business facts, such as prices and policies, right in the portal. A customer question that matches a stored fact gets that answer, word for word. When nothing matches, the AI says you will confirm.
Who it’s for
Built for businesses like yours
Pick your intake template in Settings and the AI adjusts its questions. 30 templates: 24 business-specific and 6 general.
Built first for small businesses in Pakistan and the wider region, where customers write in English, Roman Urdu and Urdu.
Today
What runs today
Three plain facts. We’re in early access, so there are no customer numbers to show yet.
Pricing
Simple, honest pricing
Every plan starts with a 7-day free trial and a one-time $20 setup fee. Prices are in US dollars.
Starter
For an owner who answers their own customers.
- 500 AI conversations / month
- 1 channel (email today, WhatsApp when it launches)
- 2 team seats
- Admin dashboard and ticket management
- Email support
Growth
For a small team sharing one inbox.
- 1,500 AI conversations / month
- 2 channels of your choice as they launch
- 5 team seats
- Dashboard and analytics
- Email support
Premium
For a busy front desk with several people on it.
- 5,000 AI conversations / month
- Every channel, including new ones as they launch
- 15 team seats
- Dashboard and analytics
- Monthly review call with the founder
Bigger operation? Enterprise $499.99+/mo with custom conversation volume, unlimited team seats, dedicated onboarding, and a monthly review call · or build a custom plan for a different volume or several locations.
Early access
Early access, first customers
We’re onboarding our first customers. When they have something to say about it, it goes here.
Email that goes straight to the person who built it, your early access price kept for as long as you stay, and a say in what gets built next.
Stop losing the 2am customers
Apply in about 2 minutes. We aim to review it within one business day, and your 7-day free trial starts right after the one-time $20 setup fee.
Get early access- Fill out the short application form.
- We aim to review it within one business day and email you.
- Pay the one-time $20 setup fee via Stripe checkout.
- Your 7-day free trial starts immediately. Set your password, then forward your support email to your HandleHQ address.